Terms & Conditions
Eternal Apostille & Regulatory Services
Effective Date: 24 September 2026
These Terms & Conditions govern your use of the Eternal Apostille & Regulatory Services website and our apostille, document attestation, legalization, document processing, tracking, and related services.
By contacting us, submitting an enquiry, or using our services, you acknowledge that you have read and understood these Terms & Conditions.
1. Our Services
Eternal Apostille & Regulatory Services provides assistance with services including, but not limited to:
- Document apostille
- Document attestation
- Embassy or consular legalization
- Document verification and processing
- Government-related document processing
- Document tracking
- Document collection and delivery coordination
- Related documentation assistance
The exact process depends on the document type, issuing authority, destination country, and applicable requirements.
2. Customer Information
Customers are responsible for providing accurate and complete information required for processing.
You should ensure that:
- Your name and personal details are correct
- Documents supplied are genuine and valid
- The information provided for the destination country is accurate
- Any required original documents are provided where applicable
- You inform us about deadlines or special requirements before processing begins
We are not responsible for delays or problems caused by inaccurate, incomplete, outdated, or misleading information supplied by the customer.
3. Document Authenticity
Customers are responsible for ensuring that documents submitted to us are genuine and legally obtained.
We reserve the right to decline processing where documents appear incomplete, invalid, altered, fraudulent, or otherwise unsuitable for processing.
4. Processing Time
Processing times may vary depending on:
- Document type
- Issuing authority
- Government processing
- Embassy or consular requirements
- Destination country
- Verification requirements
- Courier timelines
- Public holidays
- Additional documentation requirements
Any estimated processing time provided by us is an estimate and should not automatically be treated as a guaranteed completion date.
5. Government and Embassy Processing
Certain services depend on government departments, embassies, consulates, authorities, or other third parties.
We cannot guarantee the processing decisions, timelines, requirements, or actions of such authorities.
If an authority changes its requirements or processing procedure, additional steps, documents, fees, or time may be required.
6. Fees and Payments
Service charges will depend on the type and number of documents, destination country, processing requirements, courier requirements, and other applicable factors.
Customers will be informed of applicable charges before processing wherever reasonably possible.
Government fees, embassy fees, courier charges, verification charges, or other third-party charges may be separate where applicable.
7. Additional Charges
Additional charges may apply when:
- Additional documents require processing
- Reprocessing is required
- Verification requires additional steps
- The destination country has special requirements
- Additional courier services are requested
- Documents require correction or resubmission
- Government or third-party charges change
Any applicable additional charges will be communicated to the customer where reasonably practicable.
8. Cancellation and Refunds
Cancellation and refund eligibility may depend on the stage of processing.
Once documents have been submitted to a government authority, embassy, consulate, verification agency, or other third party, certain fees may become non-refundable.
Any refund will be considered based on the services already performed and third-party charges already incurred.
9. Courier and Delivery
Where document collection or delivery is arranged, courier services may be provided through third-party logistics providers.
Delivery timelines may be affected by:
- Location
- Weather
- Public holidays
- Courier delays
- Incorrect addresses
- Recipient availability
- Other circumstances outside our reasonable control
Customers should provide an accurate delivery address and contact number.
10. Loss or Damage
We take reasonable care while handling documents. However, where courier or third-party logistics services are used, delivery-related issues may also be subject to the applicable courier provider’s terms and conditions.
Customers should inform us as soon as reasonably possible if they notice any issue with a delivered document.
11. International Acceptance
An apostille, attestation, or legalization confirms a document through the applicable authentication process. It does not independently guarantee that a foreign authority, employer, university, immigration authority, court, or other organization will accept the document for every purpose.
Customers should confirm destination-country requirements where necessary.
12. Website Information
We make reasonable efforts to keep website information accurate and useful. However, requirements for international document processing may change.
Information displayed on the website should not be considered a guarantee that a particular document will be accepted by a particular authority.
13. Intellectual Property
Unless otherwise stated, website content, branding, graphics, text, designs, and other materials belonging to Eternal Apostille & Regulatory Services may not be copied, reproduced, modified, distributed, or commercially used without appropriate permission.
14. Prohibited Use
You agree not to use our website or services to:
- Submit fraudulent or forged documents
- Provide intentionally misleading information
- Attempt to circumvent legal or regulatory requirements
- Engage in unlawful activities
- Interfere with the operation or security of the website
- Misuse our services for unauthorized purposes
15. Limitation of Responsibility
We will make reasonable efforts to provide the requested services professionally and within the applicable process.
However, we are not responsible for delays, rejection, additional requirements, or decisions made by government authorities, embassies, consulates, universities, employers, immigration authorities, courier companies, or other independent third parties.
16. Changes to Services and Terms
We may modify our services, procedures, pricing, website content, or these Terms & Conditions from time to time.
Updated terms will be published on the website and will apply from the stated effective date.
17. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any dispute will be subject to the jurisdiction of the appropriate courts, subject to applicable law.
18. Contact Us
For questions regarding these Terms & Conditions or our services:
Eternal Apostille & Regulatory Services
Phone / WhatsApp: +91 70485 53650
Email: eternal.apostille@gmail.com
Email: info@eternalapostille.com